New Years Resolutions to Keep Your Car Feeling Like New

The New Year is only days away — what resolutions will you be making for 2014? If resolving to stay on top of your car’s maintenance isn’t up there on your list, perhaps it should be.

With each drive you take, your car will endure some amount of wear and tear. To maximize the lifetime of your car (and to offset this damage as much as possible), it’s important to remain vigilant about regular vehicle upkeep — taking both proactive and reactive measures in a timely fashion. Looking for a little inspiration? Try making these five simple resolutions, which can help keep your vehicle looking and running like new.

  1. Keep your car clean on the outside AND the inside. By routinely washing the exterior of your car, you’ll not only enjoy a shiny, attractive look now, you’ll also increase the odds that your car continues looking great in the long-term. When you allow excess dirt, mud and more to linger on the outside of your vehicle, you may begin seeing abrasions and paint damage build up over time. The same goes for your interiors — taking a few minutes to wipe down the upholstery and vacuum the flooring each week can help maximize the lifespan of your seats, carpeting and other surfaces.
  2. Take your car in for periodic “check-ups.” Over the course of the year, frequent use of your car can cause wear and tear damage to your tires, engine and more. If left un-attended, that damage can gradually build, possibly causing a larger problem down the road. Resolve to bring your car to a mechanic at least twice in the new year — consider it your car’s annual physical.
  3. Check your oil before going on any road trip. You know you need to have your oil changed every few thousand miles, and you likely have a ballpark estimate for when that time will come. But if you’re going on a road trip that involves driving a few hundred miles or more, you may expedite that time without realizing it. The last thing you want to do is take a long trip when your oil levels are low, so get in the habit of giving yours just give yours a quick check before heading out. Your diligence here can really make a difference in the longevity of your engine.
  4. Monitor your tire thread. When your tires wear unevenly for an extended period of time, it can put undue stress on your suspension and more. Your tires may appear “healthy,” but they’re whittling down more and more with each trip you take, and those final 32nds of an inch are critical. Every few months, conduct the penny test to see how your tires are faring — just place an upside-down penny into several grooves of your tire. If part of Lincoln’s head is covered by the thread, you have more than 2/32″ of thread. Repeat on each tire.
  5. Get that weird noise checked out as soon as you first discover it. One major mistake many car-owners are guilty of: Putting off diagnostic inspections or repairs until the last minute. Car trouble is never convenient, but it can be even more inconvenient if a small issue morphs into a larger problem, simply because you waited too long to have the initial problem diagnosed and fixed. By bringing your car in sooner rather than later, you can fix whatever’s wrong before it damages other parts of your car — and you’ll have more peace of mind, too.

By staying on top of your car’s maintenance, you can keep your car in tip-top condition throughout 2014 and beyond. From the entire staff at Raleigh’s Thompson Buick GMC Cadillac, we wish you a safe and happy new year!

Announcing Our New Customer Care Center

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What is going on at Thompson Buick GMC Cadillac?

There are some changes happening to the way your telephone calls will be answered when you call into our Service Department, and I think you will like these changes.  In the past when you called our Service Department the phone would ring to our Service Advisors and which Service Advisor was free determined who answered your call.   Our Service Advisors do a great job, but they are normally very busy and often you can’t get through to them and have to leave a message.  This created several obstacles to providing you the best possible service.  First off nobody likes to leave messages when they call for assistance, and almost as important our Service Advisors were so busy answering the telephone that it was often nearly impossible for them to call you back and give you updates on your service, then when you were in the dealership talking to your Service Advisor you had to listen to telephones ringing everywhere.

Why are we making these changes?

We want it to be as easy for you to communicate with your Service Advisor as possible, so we have now set up a Customer Care Center for our Service Department and will be implementing a Customer Care Center for our Sales Department in the very near future.

How will this change the way you communicate with your Service Adivsor?

  • Your phone calls will now ring directly into our Customer Care Center instead of the Service Drive.  Our goal is to answer your call on the first ring.
  • If you are calling to set an appointment your CCC representative will set the appointment for you rather than transfer you to the extension of your Advisor where you normally would leave a voice mail message.
  • If you are calling for a status on your vehicle your CCC representative will first verify that your Advisor is at his or her desk before transferring your call, again to avoid the dreaded voice mail.  If your Advisor is not available your CCC representative will take your name and number, check the status and your Advisor or a manager will call you back within 15 minutes during normal business hours.
  •  If you have a Service Advisor you’ve always done business with and prefer to continue working with them you will still be able to, just tell your CCC representative when setting your appointment which Advisor you prefer.  It’s as simple as that.

How do I reach the Customer Care Center?

There are several ways to reach our CCC.

  • You can just dial the main telephone number, 919-834-0311, and select option 2 for Service and this will ring into the CCC.
  •  If you’d rather dial directly into the CCC we have two direct telephone numbers that will ring directly into the CCC with no delay or recordings to listen to.  These are 919-232-2948 and 919-232-2949.
  • Or if you’d rather not talk on the telephone you can set an appointment online as always.  Just follow this link.
  • If you have a question you can also call directly at 919-232-2952 or email me at stephenc@thompsoncars.com

Please feel free to contact me with any questions or comments.

Thank you,

Steve Coad